Privacy Policy
Thank you for choosing Thirsty Hoovers Cleaning Services ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at geoffbuchanan@proton.me.
When you visit our website https://www.thirstyhoovers.co.uk (the "Website"), use our cleaning services, book appointments, or contact us (collectively, the "Services"), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services, as well as any related services, bookings, marketing, or events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE USE YOUR INFORMATION?
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW DO WE HANDLE YOUR PAYMENT INFORMATION?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us when booking our cleaning services or contacting us.
We collect personal information that you voluntarily provide to us when you:
Book a cleaning appointment or service
Create an account on our Website
Request a quote for our services
Contact us for customer support
Subscribe to our newsletter or marketing communications
Provide feedback or reviews
Participate in promotions or surveys
Or otherwise contact us
The personal information we collect depends on the context of your interactions with us and the choices you make. This personal information may include:
Contact Information:
Names
Email addresses
Phone numbers (landline and mobile)
Postal addresses
Service-Related Information:
Property address where cleaning services are to be provided
Property access details (e.g., key location, security codes, parking information)
Specific cleaning requirements and preferences
Service history and booking records
Special instructions or requests
Pet information (for the safety of our staff)
Allergy information or chemical sensitivities
Payment Information:
Billing address
Payment method preferences
Communication Records:
Records of correspondence with us
Feedback and reviews
Customer service enquiries
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use, or navigate our Website. This information does not reveal your specific identity (like your name or contact information) but may include:
Device and usage information (such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information)
Information collected through cookies, pixel tags, and other tracking technologies
Information about your browsing behaviour (such as pages visited, time spent on pages, and navigation patterns)
This information is primarily needed to maintain the security and operation of our Website, for our internal analytics and reporting purposes, and to improve the overall experience of our Services.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our cleaning services, communicate with you, for security and fraud prevention, and to comply with law.
We use the personal information we collect for various business purposes. The primary purposes for which we use your information include:
To Provide Our Cleaning Services:
To schedule and deliver cleaning services at your property
To contact you regarding appointments and bookings
To access your property safely and securely
To accommodate special requests and preferences
To maintain service quality and consistency
For Business Operations:
To process payments and manage billing
To maintain accurate records of our services
To manage customer accounts
To respond to enquiries and provide customer support
To send service confirmations and reminders
To send invoices and receipts
For Communication:
To send administrative information (such as booking confirmations or updates to terms and policies)
To send marketing and promotional communications (if you have opted in)
To request feedback and reviews
To notify you of special offers or new services
For Improvement and Analysis:
To analyse usage patterns and improve our services
To understand customer needs and preferences
To develop new services and offerings
To monitor and improve customer satisfaction
For Safety and Legal Compliance:
To protect our Services, prevent fraud, and maintain security
To ensure the safety of our staff and your property
To comply with legal obligations and resolve any disputes
To enforce our terms, conditions, and policies
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.
We may process or share your data that we hold based on the following legal bases:
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as providing cleaning services to you.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract (e.g., providing the cleaning services you have booked).
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
More specifically, we may need to process or share your personal information in the following situations:
Our Cleaning Staff: We share relevant information with our cleaning staff who are assigned to your property, including your address, access details, and specific cleaning requirements. All staff members are bound by confidentiality agreements.
Third-Party Service Providers: We may share your data with third-party service providers who assist us with:
Payment processing
Accounting and bookkeeping
Customer relationship management
Website hosting and maintenance
Marketing and communications
Scheduling and booking systems
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Insurance Providers: We may share information with our insurance providers in the event of claims or incidents.
Legal Requirements: We may disclose your information to comply with legal obligations or to protect our rights and the safety of our staff and customers.
We do not sell your personal information to third parties.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These technologies help us:
Remember your preferences and settings
Keep you logged in to your account
Understand how users navigate our website
Measure the effectiveness of our marketing campaigns
Improve your browsing experience
Enhance website security
We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them).
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Website may not function properly.
5. HOW DO WE HANDLE YOUR PAYMENT INFORMATION?
In Short: We process your payment information through secure third-party payment processors and do not store complete payment card details on our servers.
When you make a payment for our services, your payment information is processed by our third-party payment processors. We do not collect or store your full credit or debit card details. Our payment processors adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of payment information.
For direct bank transfers or standing orders, we only retain the information necessary to process the payment and maintain our financial records.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Active Customers: For active customers, we retain your information for the duration of our business relationship and as long as you continue to use our services.
Former Customers: After you cease using our services, we will retain basic information (name, contact details, service history) for up to 7 years to comply with financial and tax record-keeping requirements.
Marketing Information: If you have subscribed to marketing communications, we will retain your contact information until you unsubscribe or ask us to delete it.
Access and Security Information: Property access details and security codes are retained only as long as necessary to provide services and are securely deleted when no longer needed or upon your request.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. These measures include:
Technical Measures:
Encryption of sensitive data during transmission and storage
Secure password-protected systems
Regular security assessments and updates
Secure payment processing through PCI-DSS compliant providers
Regular data backups with secure storage
Organisational Measures:
Restricted access to personal information (only authorised staff can access your data)
Staff training on data protection and confidentiality
Confidentiality agreements with all employees and contractors
Clear policies and procedures for data handling
Regular review of our security practices
Physical Security:
Secure storage of physical records
Controlled access to offices and filing systems
Secure disposal of documents containing personal information
However, please also understand that no security system is impenetrable. Whilst we strive to protect your personal information, we cannot guarantee the absolute security of data transmitted over the Internet. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures.
Property Access Information: We take particular care with sensitive information such as key locations and security codes. This information is only shared with assigned staff members on a need-to-know basis and is stored securely.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
Our Services are intended for adults aged 18 and over. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In the United Kingdom and Northern Ireland, you have rights that allow you greater access to and control over your personal information.
As we are based in Northern Ireland and process personal data, you have certain rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These rights include:
Right to Access: You have the right to request copies of your personal information. We may charge a small fee for this service if your request is clearly unfounded or excessive.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we are relying on consent to process your personal information, you have the right to withdraw your consent at any time. Please note that this will not affect the lawfulness of the processing before its withdrawal.
If you would like to exercise any of these rights, please contact us using the contact details provided below. Please note that we may ask you to verify your identity before responding to such requests.
Complaints: You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly. You can contact the ICO at:
Website: https://ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date at the bottom of this page. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes on our Website or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us by:
Email:geoffbuchanan@proton.me
Phone: +44 7444 763 573
Post: Thirsty Hoovers Cleaning Services, 37 Riverview Heights, Ballynahinch, Northern Ireland, United Kingdom, BT24 8US.
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws, you have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request by:
Emailing us at geoffbuchanan@proton.me
Calling us on +44 7444 763 573
Writing to us at Thirsty Hoovers Cleaning Services, 37 Riverview Heights, Ballynahinch, BT24 8US
We will respond to your request within 30 days.
Important Note for Active Customers: If you request deletion of your personal information whilst you are an active customer receiving our cleaning services, please note that we may need to retain certain information (such as your address and access details) in order to continue providing services to you. If you wish to completely delete all information, this may result in termination of our services.
Last Updated: 4th March 2026